Return Policy

Return & Restocking Policy

Return Claims
Image Pro International, Inc. is dedicated to our customer’s 100% satisfaction. We will issue a refund/credit if you are not satisfied with your purchase and notify us within 7 days of product receipt. It must be returned unused in the original packaging and in saleable condition. you must contact customer service to receive a return merchandise authorization number (RMA.) Returned product is subject to a 20% restocking charge (30% on replacement parts) and must be returned freight prepaid.

Damaged Shipments
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your carton. Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. We have no recourse when the item is signed for, any later claim for un-noticed (“hidden/concealed”) damage must be filed by you with the freight company.
Many times it is common practice by UPS or FedEx to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please call our customer service department immediately. Claims must by filed within 7 days after receipt. We will issue a return goods authorization (RGA) number if claim is made within the timeframe stated.
For un-noticed (“hidden/concealed”) damage call UPS at 800-742-5877 or FedEx at 800-463-3339 with your tracking number to report the damage. If you notice damage to the product during inspection, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately and we will issue a return goods authorization (RGA) number.
General Notes and Policies
• After signing for and accepting your merchandise, you are responsible for all damage claims.
• You must contact us within 7 days of receiving your merchandise if your product is damaged.
• In the event of a product damage return, you must contact customer service to receive a return merchandise authorization number (RMA.)
• All returns are subject to a 20% restocking fee

What personally identifiable information do we collect?

We do not collect any information about you while you visit our site. However when you place an order we need the following personal information to finalize the order: your name, email address, mailing address, day phone number and credit card information. You also have an option that allows you at time of ordering to create a user name and password. This allows us to keep a user profile so that we may customize preferences for each specific user, as well as provides a faster method for users to submit a request for information to and receive back either the information or products desired.

Personal informatiwon relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the "Account info" page.

All information you give us is held in strict confidence. This information is stored in a secured database, only accessible to employees with access rights to this information.

Occasionally we might do an email alert where will notify you of special offers, product announcements, and other news, If you would rather not receive email of this kind you have the option of removing your name by following the simple instructions of clicking on the designated spot on the email.

Navigational Information: logs the user's Internet Protocol Address (IP). An IP address is a # that is automatically assigned to your PC every time you browse the Internet. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, etc. This information is used only in the aggregate form. IP addresses are not linked to any personally identifiable information, meaning the user session is tracked, but user is anonymous)

Simply put, a cookie is a small piece of information that web sites use to remember information about users.
The use of cookies is standard on the Internet and many major web sites use them. Although most web browsers automatically accept cookies, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept it. The "cookie" itself does not tell us who you are, your email address or anything else personal. Even without accepting a cookie you can still access most of the features on the site. We use Cookies for the sole purpose of keeping your shopping cart information, in the event you log out before you finish the order.

Data Sharing:
Image Pro does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, Image Pro gives your name, shipping address, phone number, and order information to our shipping carrier. Image Pro also supplies your name, billing address, and credit card information to the credit card processor who bills your account. Image Pro has strict guidelines requiring all third parties to keep any shared personal information confidential.
If you have a question that isn't answered here, please contact us and we'll be happy to answer it for you. You can email us at, or call our Customer Service Representatives at 1-305-969-8863.

Protection of Children:
We never collect or maintain information at our website from those we actually know are under 15 years, nor is any part of our website structured to attract anyone under 15.